Effective Date: [June 21 2025]
Welcome to Dong Van Tour. By accessing or using our website https://dongvantour.vn and booking any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a reservation.
1. Booking & Payment
- All bookings must be made through our website, email, or official communication channels.
- A deposit (typically 30–50%) may be required to confirm your booking.
- Full payment must be completed before the tour departure unless otherwise agreed.
- Accepted payment methods include bank transfer, credit card, or secure online gateways.
2. Cancellations & Refunds
- Cancellation by you:
- More than 14 days before departure: Full refund (minus transaction fees)
- 7–14 days before departure: 50% refund
- Less than 7 days: No refund
- Cancellation by Dong Van Tour:
- If we cancel due to unforeseen circumstances (e.g. weather, political events), a full refund or alternative option will be offered.
3. Tour Modifications
- Dong Van Tour reserves the right to adjust itineraries for safety, weather conditions, or unforeseen events.
- We aim to provide the best experience but cannot guarantee that all advertised activities will be available.
4. Travel Documents & Insurance
- It is your responsibility to ensure you have valid travel documents (passport, visa if needed).
- We strongly recommend travel insurance to cover medical expenses, cancellations, and losses.
- Dong Van Tour is not responsible for expenses incurred due to delays, accidents, or force majeure events.
5. Health & Safety
- You are expected to be in reasonable health and fitness condition for the activities selected.
- You must inform us of any medical conditions, dietary restrictions, or special needs before the tour.
6. Responsibility & Liability
- Dong Van Tour acts as an intermediary for accommodations, transport, and other services.
- We are not liable for any injury, damage, delay, or loss caused by third-party providers or force majeure.
- You accept full responsibility for your actions during the tour.
7. Intellectual Property
- All content on https://dongvantour.vn, including text, images, and logos, is the property of Dong Van Tour.
- You may not reproduce, distribute, or reuse any content without written permission.
8. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Submit false or misleading information
- Disrupt website functionality or security
9. Privacy Policy
Use of our website is also governed by our Privacy Policy, which describes how we collect and use your personal information.
10. Governing Law
These Terms and Conditions are governed by the laws of Vietnam. Any disputes arising shall be resolved through negotiation or legal proceedings in accordance with Vietnamese law.
11. Contact Us
For questions regarding these Terms & Conditions, please contact:
Dong Van Tour
Email: [email protected]
Phone: [+84 949283393]
Website: https://www.dongvantour.vn